Frequently Asked
Questions – aa45pp

The minimum age to play at aa45pp Casino is 21 years old, in accordance with Philippine gaming regulations. This is strictly enforced. During the KYC verification process, you will be required to submit a valid government-issued Philippine ID (such as a PhilSys ID, passport, driver's license, or UMID) to confirm your age and identity. Accounts found to belong to players under 21 will be immediately suspended and any deposited funds returned.

aa45pp requires KYC (Know Your Customer) verification to comply with Philippine anti-money laundering regulations and to confirm player identity and age. Accepted documents include:

• Philippine National ID (PhilSys)
• Passport (Philippine or foreign)
• Driver's License (LTO-issued)
• UMID (SSS/GSIS)
• Voter's ID
• PRC ID

You may also be asked to provide proof of address (utility bill or bank statement dated within the last 3 months) and a selfie holding your ID. KYC review typically takes 1–3 business days.

On the aa45pp Login page, click "Forgot Password." Enter your registered mobile number or email address and you'll receive an OTP to verify your identity. Once verified, you can set a new password. For security reasons, aa45pp recommends using a strong password of at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols. If you're still having trouble, contact our 24/7 live chat support.

No. aa45pp strictly enforces a one-account-per-player policy. Creating multiple accounts — whether under the same name, different names, or using different contact details — is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue.

aa45pp supports a range of Philippine-friendly payment methods for deposits:

• GCash — the most popular e-wallet in the Philippines; instant deposits
• PayMaya / Maya — fast and widely used digital wallet
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

Please note: aa45pp does not accept credit card deposits or any form of cryptocurrency. All transactions are processed in Philippine Peso (₱).

GCash and PayMaya deposits are typically credited to your aa45pp account instantly or within a few minutes. Bank transfers may take up to 1–3 business hours depending on your bank's processing times and whether the transfer is made during banking hours. If your deposit has not been credited after 3 hours, please contact our support team with your transaction reference number and we'll investigate promptly.

Yes. The minimum deposit at aa45pp is ₱100 for GCash and PayMaya, and ₱500 for bank transfers. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification checks in compliance with Philippine anti-money laundering regulations. Deposit limits can also be self-imposed through our responsible gaming tools — see the Responsible Gaming page for details.

aa45pp does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. Any fees charged by third-party payment providers are outside aa45pp's control and are not reimbursable.

To withdraw, log in to your aa45pp account, go to the Cashier section, and select "Withdraw." Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit, in line with our anti-money laundering policy. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process withdrawals.

Withdrawal processing times at aa45pp are as follows:

• GCash / PayMaya: Typically within 1–3 hours after approval
• Bank Transfer: 1–3 business days depending on your bank

All withdrawal requests go through a security review before being released. First-time withdrawals may take slightly longer as our team completes final KYC checks. If your withdrawal has not arrived within the stated timeframe, contact our support team with your withdrawal reference number.

The minimum withdrawal amount at aa45pp is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. There is no maximum withdrawal limit for verified accounts, though large withdrawals may be subject to additional review. Bonus winnings may have separate withdrawal conditions — please check the specific bonus terms before requesting a withdrawal of bonus-derived funds.

Common reasons for withdrawal rejection include:

• Incomplete or pending KYC verification
• Unmet bonus wagering requirements
• Withdrawal account details do not match your registered aa45pp account name
• Suspected fraudulent activity or account security flag
• Withdrawal amount exceeds your available withdrawable balance

If your withdrawal was rejected, you will receive a notification explaining the reason. Contact our support team via live chat for assistance resolving the issue quickly.

aa45pp offers a generous welcome bonus package for new Filipino players. The exact bonus amount and structure may vary depending on current promotions — check the aa45pp Casino page for the latest offer. Welcome bonuses typically include a deposit match on your first deposit, and may include free spins on selected slot games. All welcome bonuses are subject to wagering requirements before winnings can be withdrawn. Must be 21+ to claim any bonus.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. Different games may contribute differently to wagering — slots typically contribute 100%, while live table games may contribute less. Always read the specific bonus terms carefully before claiming any promotion at aa45pp.

Most aa45pp bonuses are credited automatically when you meet the qualifying conditions (such as making a minimum deposit). If a promo code is required, you can enter it in the designated promo code field during the deposit process or in your account's "Promotions" section. Each promo code can only be used once per account. If you believe a bonus was not credited correctly, contact our support team within 24 hours of the qualifying action.

aa45pp offers a wide variety of games to suit every type of Filipino player:

• Live Casino: Real-time live dealer games including baccarat, roulette, blackjack, and sic bo — available via WL Live and PP Live
• Slots: Hundreds of video slots from top providers — visit our Slot page
• Bingo: Filipino-favorite bingo games with multiple rooms and prize tiers — see our Bingo page
• Table Games: Classic casino table games available in RNG format

New games are added regularly. Check the aa45pp Casino page for the latest additions.

Yes. All RNG (Random Number Generator) games at aa45pp use certified random number generation technology that has been independently tested and verified for fairness. Live dealer games are streamed in real time from professional studios with physical cards, wheels, and dice — ensuring complete transparency. aa45pp is committed to providing a fair gaming environment for all Filipino players. Game RTP (Return to Player) percentages are disclosed within each game's information panel.

Absolutely. aa45pp is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download required. Simply visit aa45pp.net on your phone's browser, log in, and enjoy the full game library. The mobile interface is designed for smooth, responsive gameplay even on slower mobile data connections, which is important for players across Metro Manila, Cebu, Davao, and other parts of the Philippines.

aa45pp uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We employ multi-factor authentication options, regular security audits, and strict internal data access controls. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

If you suspect unauthorized access to your aa45pp account, take these steps immediately:

• Change your password right away via the aa45pp Login page
• Contact our 24/7 live chat support to flag the account for security review
• Request a temporary account freeze while the investigation is underway
• Check your registered email and mobile number for any unauthorized changes

Our security team will investigate and respond within 24 hours. Never share your password or OTP with anyone — aa45pp staff will never ask for your password.

aa45pp provides a full suite of responsible gaming tools accessible from your account dashboard:

• Deposit Limits — set daily, weekly, or monthly deposit caps
• Loss Limits — cap your net losses per day, week, or month
• Session Time Limits — set a maximum play duration per session
• Reality Check Reminders — periodic pop-ups showing your session time and net result
• Cooling-Off Period — temporary account pause from 24 hours up to 30 days
• Self-Exclusion — suspend your account for 6 months or permanently

For full details, visit our Responsible Gaming page. Remember: Gambling is addictive. Know when to stop.

To activate self-exclusion, log in to your aa45pp account, go to Account Settings, and select the Responsible Gaming tab. Choose "Self-Exclusion" and select your preferred duration — minimum 6 months or permanent. Once activated, self-exclusion cannot be reversed during the exclusion period. You will not be able to log in, deposit, or place bets. If you need immediate help, contact our 24/7 support team via live chat and they can activate self-exclusion on your behalf right away — no waiting, no judgment. ⚠️ Gambling is addictive. Know when to stop.

If you feel your gambling is becoming a problem, please reach out for help. You can contact aa45pp's responsible gaming support team via live chat 24/7 — our trained staff can help you activate limits or self-exclusion immediately. For professional counseling and addiction support in the Philippines, we recommend contacting the Department of Health (DOH) or a licensed mental health professional in your area. Local health centers in Manila, Cebu, Davao, and other cities also provide mental health and addiction support services. You are not alone, and help is available. Visit our Responsible Gaming page for more information.

If a game is not loading on aa45pp, try these steps:

• Refresh the page and try again
• Clear your browser cache and cookies, then reload
• Try a different browser (Chrome, Firefox, or Safari are recommended)
• Check your internet connection — live dealer games require a stable connection of at least 5 Mbps
• Disable any VPN or proxy you may be using
• Try switching between mobile data and Wi-Fi

If the issue persists, contact our support team via live chat with the game name and a screenshot of any error message you see.

If your connection drops during a game, aa45pp's system records the state of the game at the point of disconnection. For RNG games, the round will be completed automatically according to the game's rules and the result will be recorded. For live dealer games, the outcome of the round will stand as dealt. When you reconnect and log back in, you can view the result in your transaction history. If you believe a disconnection caused an incorrect result, contact support with the game round ID and timestamp.

aa45pp is compatible with all modern browsers and devices:

• Browsers: Google Chrome (recommended), Mozilla Firefox, Safari, Microsoft Edge — all latest versions
• Desktop: Windows 10/11, macOS 10.14 and above
• Mobile: Android 8.0+ and iOS 13+ via mobile browser

For the best experience, keep your browser updated to the latest version. JavaScript must be enabled. If you're using an older device or browser and experiencing issues, try updating your software first.